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Booking Policy

When you book online, you reserve a seat for a specific date and time. We operate rain or shine. All bookings are non-refundable. If you can’t make it on your selected day, please reach out to us and we may be able to reschedule your reservation to a different day if a seat is available. Please be advised that we require at least 24 hours notice to make a change.

If you need to cancel your booking, please reach out to us as we do have a wait list for other people wanting join the shuttle. If we can fill your seats we will offer a refund of the booking total less a fee of $5 per guest.

The departure time on your booking is when the shuttle leaves your pickup location. You must be ready to board the shuttle 5 minutes before departure time. If you are not ready to board at this time, the shuttle will leave without you and you will be considered a no-show and will not receive a refund. If you have any concerns about arriving on time it is your responsibility to contact us in plenty of advance notice. When operating our shuttle in the morning we do not answer phone calls, but please call and leave a message or text the number provided on your booking invoice explaining your circumstance. It is up to the drivers discretion to wait or make arrangements for your boarding. We take our schedule seriously and respect our guests schedules. The sunrise doesn’t wait!

One ticket includes your return fare. If you decide to not come back on your return journey you will not be refunded the difference.

Children under the age of 6, or under 40 lbs. require a child safety seat. We have a limited number of child safety seats available, please contact us to make arrangements. We cannot accommodate children under the age of 2.

If you do not make prior arrangements for a required child safety seat, you will be denied boarding as it is a requirement under Alberta transport laws.

All children under the age of 16 must be accompanied by an adult.

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