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Terms and Conditions Policy

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Terms & Conditions Policy

Moraine Lake Sunrise Shuttle is owned and operated by Rocky Mountain Photo Adventures Ltd (RMPA Ltd). The purchase of a Moraine Lake Sunrise tour constitutes an agreement between you and RMPA ltd. By booking a tour service you acknowledge that you have read, understand & agree to be bound by these terms. If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these terms on behalf of the other participants in your booking party. The following are the terms & conditions of the agreement. These terms affect your legal rights, including your right to sue. Please make sure you have read and understood these terms and conditions prior to booking.
 

Prices

All prices are shown in Canadian Dollars (CAD) and do not include gst. All tours are subject to the 5% gst tax which will be added to your booking at the checkout stage of booking.

Photography Workshop Add-on

All guests participating in the photography workshop must complete and sign the electronic liability waiver when booking. Guests who do not sign the waiver will not be allowed to participate and will forfeit any monies paid for the photography workshop
add-on.

Payments, Fees and Changes

Payment must be made in Canadian Funds. RMPA Ltd accepts Visa, Mastercard and American Express. Payments are made securely through our booking partner, Checkfront.com. Please visit their website for privacy details here

Cancellation, Re-booking and Refunds

When you book a tour online, you reserve your seats for a specific date and time. We operate rain or shine (or snow) and do not accept cancellations for “bad weather.” Please refer to our FAQ page to read about how to prepare for the Moraine Lake & Lake Louise elements! We have umbrellas available for each guest and will do our best to keep you comfortable if the weather is less than ideal.

Missed Tours

The departure time noted on your booking receipt is the time that the shuttle leaves your pickup location. You must be ready to board the shuttle at least 5 minutes before departure time. If you are not ready to board the shuttle before the departure time on your booking, the shuttle will leave without you, you will be considered a no-show and no refund or credit will be issued. The shuttle is not required to wait if all or part of your party is not ready. If you have any concerns about arriving late to your pickup location, reach out via email at bookings@morainelakesunriseshuttle.com or contact us at the number provided on your booking receipt. While phone calls will not be answered in the early morning, you can still leave a message (we receive notifications) or you may text and explain your circumstance. We may be able to direct you to an alternate pickup location or wait for you.     It is at the discretion of our shuttle drivers/manager to determine if they can wait or pickup at an alternate location. We take our shuttle schedule seriously and respect our guests’ schedules. The sunrise waits for no one!

It is your responsibility to return to the shuttle vehicle at the end of each tour. Your driver will give you a departure time upon arrival. Please be advised that Moraine Lake has limited to no cell phone service. If you miss your return shuttle, you will be obligated to find an alternate way back to your pickup location and it will be at your own expense. The Moraine Lake Lodge has phone service and can be of assistance, as well as Parks Canada staff who are located by the lakeshore in the Parks Canada hut. This applies to the Lake Louise portion of our Dual Lakes Experience tour. You will be given a departure time by your driver and will be expected back to the shuttle in time to leave.

RMPA Ltd and Moraine Lake Sunrise Shuttle assumes no responsibility for missed departures or late returns. Guests acknowledge that when booking our tours, they are responsible for adhering to times given and if missed, they assume the financial and logistical issues with securing transport back to their pickup locations.

Cancelled Tours (by us)

A departure date for a scheduled tour offered and operated by RMPA Ltd will become a guaranteed departure, subject to any changes as described in these term and conditions or good faith health and safety concerns. There are no minimum guest number requirements for our tours. This guarantee is not applicable in the case of Force Majeure.

If a tour, offered and operated by RMPA Ltd, is cancelled by Moraine Lake Sunrsie Shuttle before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting:

– An alternative date for the tour originally booked, if available; or

-a full credit of equal value to the tour you originally booked which can be used by you or transferred to another party of your choosing; or

-a full refund of all monies paid for the cancelled tour.

RMPA Ltd. and Moraine Lake Sunrise Shuttle are not responsible for any incidental expenses or consequential losses that you may incur as a result of a cancelled tour, including but not limited to, transportation costs, non-refundable car parking costs, other fees, loss of earnings or loss of enjoyment.

Travel Policies

Children under the age of 6 are required to sit in a child safety seat, by law in Alberta.

Children 2-6 years of age are required to sit in a front-facing child safety seat. Guests must reach out via email to request a seat for their child/ren. It is the guest’s responsibility to notify us that they require a child safety seat. Drivers can and will refuse vehicle boarding if the guest’s child required a safety seat and one was not prearranged. In such a case, you and anyone in your group that cannot join due to this oversight will be considered “missed,” and will not be given a refund.

Unfortunately, we cannot accommodate children under the age of 2 years old, as they require a rear-facing child safety seat that our vehicles cannot accommodate.

You will not be permitted to hold children of any age on your lap or on your person.

Guests under the age of 18 must be accompanied by an adult.

Force Majeure

If RMPA Ltd and Moraine Lake Sunrise Shuttle are prevented or restricted directly or indirectly from carrying out all or any of its obligations under these terms and conditions for any cause beyond the reasonable control of the affected party, including (without limiting the generality of the foregoing) war, civil commotion, riot, strikes, lockouts, fire, explosion, floods and acts of God (each a Force Majeure event), RMPA Ltd shall be relieved of its obligations hereunder for the period of the Force Majeure event. In such cases, RMPA Ltd. shall not be liable for any delay or failure in the performance of any of its obligations for any loss or damages which the other/affected party may suffer due to or resulting from any such delay or failure, provided that written notice of the inability to perform is given by RMPA Ltd. and Moraine Lake Sunrise Shuttle within 48 hours of the commencement of the Force Majeure event.

Applicable Law

The contract of these terms and conditions are subject to the laws of Alberta, Canada and you submit to the exclusive jurisdiction of the courts located in Calgary, Alberta, Canada for the resolution of any dispute under these terms or concerning any tour, product or service.

Liability Release

You understand and agree that, as a condition of booking a tour through RMPA Ltd, you and all participants in any tour offering, waive all claims and agree to release and indemnify RMPA Ltd., Moraine Lake Sunrise Shuttle, its employees and agents from any and all liability or damages arising in any way from any of our services.

You understand that travelling and participating in the tours can involve dangers and inherent risky activities that may result in death, personal injury, loss or damage to property, delays, inconvenience, extra costs or other losses.

RMPA Ltd. and Moraine Lake Sunrise Shuttle, its employees and agents shall under no circumstances be responsible for any representation, misrepresentation or information given or omitted in relation to the suitability of any Tours, health issues, insurance issues, or any other matter.

RMPA Ltd. and Moraine Lake Sunrise Shuttle, its employees and agents shall under no circumstance be liable for any loss or damage, including injury, death, loss of personal effects or luggage, loss of revenue or profit, costs, expenses, delays, inconvenience, loss of enjoyment or emotional upset, no matter how caused, whether or not due to any act, omission or negligence of RMPA Ltd, its employees or agents, or other guests.

In the alternative, should the Liability Release contained above be found unenforceable for any reason, all liability of RMPA Ltd. and Moraine Lake Sunrise Shuttle shall be limited to the lesser of the total price paid for the service provided.

Insurance

All participants are strongly advised to purchase medical insurance coverage and travel cancellation insurance.

Media Policy

Any pictures, video or promotional footage taken by RMPA Ltd. or other parties working with RMPA Ltd. (which may include passengers), during the tour, will be the property of RMPA Ltd. and can be used or disclosed and the passenger consents to the use and disclosure for future promotional purposes.

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